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Christian Local Phone Service FAQ's

Sign-Up/Switching

Available Services/Features

Long Distance

Definitions

Rates/Charges

Billing/Payment Questions

Tax Questions

How To…

Troubleshooting

Other Questions

Sign-Up/Switching


Will I need to cancel my old phone service?

Technically, you shouldn't have to, but we recommend you contact them once you've confirmed that your service has been switched to the new compan (we'll tell you how to confirm it).


Are there any switching fees?

PNG does not charge any switching fees. Switching is free and easy, with no interruption in your service.


Are there any contracts to sign or commitments to stay with PowerNet Global?

There are no long-term commitments. However, your local telephone company may charge a one time re-connect fee should you decide to cancel. Many times the reconnect fee may be waived or a very small fee charged. Check with your local telephone provider for the exact amount.


When I apply for PowerNet Global service, is my credit history a factor for approval?

Yes, PowerNet Global will automatically perform a credit check on every applicant.


How long will it take to switch my local service to PowerNet Global?

It can take as long as 3-5 business days to switch your service to PowerNet Global. You wil not experience any interruption in service, which means it is completely seamless to you.


I am already a PowerNet Global customer, how do I sign up for local service?

Just fill out the form online, and we'll take care of everything.


I currently do not have local telephone service with anyone. Can I sign up with PowerNet Global for new telephone service?

You will need to contact the local telephone provider in your area to establish new service. Once your service is established, you can fill out the form online to request that your service be switched over to PowerNet Global.

Definitions


What is a non-published number?

Your name, address, and telephone number are not published in the Directory White pages. However, your number is still available through Directory Assistance.


What is a non-listed number?

Your name, address, and telephone number are not published in the Directory White Pages. Your phone number is not available from Directory Assistance.


What is Anonymous Call Rejection?

Anonymous Call Rejection allows you to reject phone calls from callers who have blocked the display of their telephone numbers for Caller ID. Anonymous Call Rejection discourages anonymous calls, since callers must allow their numbers to be displayed in order to reach you.


What is Call Waiting ID?

Call Waiting ID alerts you by showing the name and number of an incoming caller (if available) when you're already on the line. You must also subscribe to Call Waiting to have this service.

What is Speed Dial 8?

Speed Dial 8 gives you the ability to program your eight most frequently called numbers into your current telephone. Once programmed, Speed Dial 8 will work from any phone in your home.

Notes About Speed Dial 8:
  • Pressing the # sign, if you have a Touch-Tone line, speeds up the call process. With a rotary or pulse-dialing phone, just dial the code.
  • If you program long distance numbers, be sure to dial "1" before the area code and number (if required).
  • Do not use number 0 or 1 as Speed Dialing codes; 1 is reserved for long distance access and 0 is reserved for the operator.
  • There is no charge for changing numbers on your speed call list. Change as often as you like.
  • Once you have assigned a number to a code, you cannot simply delete that number. If you don't use that phone number any more, you must replace it with another number. If you don't have a number to replace it with right away, you can put in your own number. That way you won't dial a wrong number if you accidentally press that code.
  • In most areas, at least seven digits are required to program Speed Dial 8. For umbers such as 911, check with you local Business Office to see if this can be done in your area.

What is Three Way Calling?

3-Way Calling lets three people at different phone numbers talk together at the same time, no matter who placed the call.

Notes About 3 Way Calling:
  • You may use 3-Way Calling to add another person, no matter who placed the first call.
    However, if you hang up, the other two people will disconnect.
  • When the 3-Way Call includes long-distance, you pay only for the call(s) you make.
  • Call Waiting does not work during a 3-Way Call.

What is Speed Dial 30?

Speed Dialing 30 lets you make both local and long distance calls by dialing just two digits.

Notes About Speed Dial 30:
  • Pressing the # sign, if you have a Touch-Tone line, speeds up the call process. With a rotary or pulse-dialing phone, just dial the code.
  • If you program long distance numbers, be sure to dial "1" before the area code and number (if required).
  • Do not use number 0 or 1 as Speed Dialing codes; 1 is reserved for long distance access and 0 is reserved for the operator.
  • There is no charge for changing numbers on your speed call list. Change as often as you like.
  • Once you have assigned a number to a code, you cannot simply delete that number. If you don't use that phone number any more, you must replace it with another number.

What is Caller ID with Name?

Caller ID with Name lets you see the name and number of the person calling you. The information is displayed on a display device between the first and second rings. Caller ID display devices vary in design, available features, and the amount of names/ numbers that may be retained in memory.

Notes about the Caller ID Display Device:

  • The display unit must hear one ring before it can receive a number to display.
  • A Caller ID display device is a separate piece of equipment that is required for this service.

What is Call Waiting?

Call Waiting alerts you to a second incoming call when you are on the phone. You will hear a Call Waiting tone during a call, and the person calling will hear normal ringing until you answer.

Notes About Call Waiting:
  • If you complete your first call and hang up when you hear the Call Waiting tone, your phone will ring with the second call.
  • Or, if the first person hangs up, you will automatically be connected to the second person within two seconds.
  • Call Waiting allows you to have two people on your phone at the same time (one on hold and one to whom you are talking). A third caller will hear a busy signal.

What is Busy/No Answer Call Forwarding?

Busy/No Answer Call Forwarding is a feature that allows your incoming phone calls to be forwarded to a phone that has voicemail capabilities, assuring you that important calls won’t be missed. Busy/No Answer Call Forwarding forwards incoming calls to a preselected phone number after a preselected number of rings.

Notes about Busy/No Answer Call Forwarding:
  • You can have calls transferred to another number (ie. A cell phone, another phone that has voicemail, etc) when your line rings busy or there is no answer.
  • Calls will complete as normal when either of these conditions do not apply.
  • This feature allows you to send unanswered calls to a phone that has voicemail
    capabilities.

What is Call Forwarding?

Call Forwarding sends your incoming calls wherever you want them to go, assuring you that important calls won't be missed. You can activate, deactivate or change your forwarding number anytime from your home phone.

Notes About Call Forwarding:
  • If you forward calls to a long distance number, you will incur long distance charges for each call forwarded.
  • In most areas, a brief tone, followed by a dial tone, indicates Call Forwarding is ON. You will hear this tone until you turn the service OFF.
  • To confirm Call Forwarding is ON, press [7] [2] [#].
    If ON, you hear a fast busy tone.
    If OFF, you hear a normal dial tone.
  • You cannot answer calls when Call Forwarding is ON. You will hear one short ring each time a call forwards. This is to remind you the service is ON. You can, however, make calls normally when Call Forwarding is ON.

What is *66 – Busy Redial?

When you can't get through to someone you are calling because the line is busy, Busy Redial will keep trying for 30 minutes until your call gets through. Once your call is about to connect, you'll be alerted to pick up the phone with a special ring. To use this service, you will be charged $0.75 per call on your monthly bill.

What is *67 - Per Call Blocking?

This service prevents — on a per-call basis — your name and phone number from appearing on another person's Caller ID display when you make a call. When Per Call Blocking is on, your call is identified only as "Private Number" or "Anonymous" on Caller ID displays. When you hang up, Per Call Blocking is automatically turned off. When you make your next call, your name and phone number is once again displayed on Caller ID equipment unless you turn on Per Call Blocking again. To use this service, you will be charged $0.75 per call on your monthly bill.

What is *69 – Auto Callback?

*69 will give you the number, date and time of your last incoming call, and the option to return the call. If the caller's line is busy, *69 alerts you with a distinctive ring when the line becomes available. *69 will also work if you have Call Waiting, and hear a second call, but don't want to interrupt your conversation. *69 can connect you to the second caller after you end your first call. To use this service, you will be charged $0.75 per call on your monthly bill.

What is All Call Blocking?

This premium feature prevents your name and number from displaying on the Caller ID display units of the people you call. If the person you are calling has a Caller ID display unit, they will see "Private" or "Anonymous" displayed when you call them.


What is the Subscriber Line Charge (SLC)?

This surcharge was instituted after the break-up of AT&T in 1984 to help recover the costs of providing local phone service. This is not a government charge or tax, and it does not end up in the government’s treasury.


What is the Emergency 911 Charge (E-911)?

This charge is imposed by local governments to help pay for emergency services such as fire and rescue.

What is Local Number Portability Charge?

The FCC allows local telephone companies to recover certain costs for providing
“ telephone number portability” to its customers. This charge provides residential andbusiness telephone customers with the ability to retain, at the same location, their existing local telephone numbers when switching from one local telephone service provider to another. This is a fixed, monthly charge. Local telephone companies may continue to assess this charge on their customers’ telephone bills for five years from the date the local telephone company first began itemizing the charge on the bill. This is not a tax.

Available Features/Services


Do you offer INCOMING toll-free service?

Yes, we offer incoming toll-free service. Let us know you are interested when you sign up, and we will contact you.


Does PowerNet Global offer All Call Blocking?

No, not at this time.

PowerNet Global’s Unlimited and Basic Plus Packages have five features included. How can you provide these features in my area when my current phone provider cannot?

Feature availability varies by geographic area. Any or all of the features included in the plan may not be available in your area.

I have a 900 number block on my line with my current local service provider. Does PowerNet Global provide this service as well?

PowerNet Global will retain the blocking on your line “as is” when transferring your service from another provider.


I have a 2nd phone line - can it also be signed up on PowerNet Global's service?

Yes, PowerNet Global can switch your 2nd phone line if you are switching your main billing number. If you want to switch only your 2nd phone line, you will need to contact your local service provider and have that phone line moved to a separate billing account.

Will I be able to accept collect calls on PowerNet Global's service?

No, the collect and 3rd party call features are disabled.

Can I sign up my cell phone with PowerNet Global?

No, PowerNet Global's local service is currently not available for cell phones.


I have “voicemail” through my local telephone company. Does PowerNet Global offer this service?

No, PowerNet Global does not offer voicemail at this time.


I have "distinctive ring service" through my local telephone company. Does
PowerNet Global offer this service?


No, PowerNet Global does not offer "distinctive ring service."


I have "privacy manager" through my local telephone company. Does PowerNet Global offer this service?

No, PowerNet Global does not offer "privacy manager." However, we offer a very similar service called Anonymous Call Rejection, which allows you to reject phone calls from callers who have blocked the display of their telephone numbers for Caller ID.

Long Distance


How much does long distance cost with the local phone service?

With the Unlimited Plan, state-to-state and in-state long distance is included in the plan price, and does not cost extra. With the Basic Plus and Basic Plans, state-to-state long distance is billed at 4.9¢/minute, and in-state long distance is billed at the rate for your state. With the Plan, State-to-State LongDistance is billed at 6.9¢/minute, and in-state long distance is billed at the rate for your state.


Do you “round up” the long distance minutes?

On those plans that bill long distance at a per-minute rate, the billing increment is six (6) seconds, so your calls are only rounded up a maximum of six seconds. That is the lowest we've seen in this industry.



Is there a minimum usage for long distance?

On all of the Local Phone Service Plans, there is no minimum usage.

How To…


How do I use *66 – Busy Redial?

After you encounter a busy signal, hang up your phone, and then lift the receiver and press [*][6][6] or 1166 on rotary or pulse-dialing phones. If the number is busy you'll hear an announcement. Hang up and Busy Redial will keep trying for 30 minutes. When the connection is made, you'll hear a distinctive ring. Answer and your call will go through. To use this service, you will be charged $0.75 per call on your monthly bill.

To deactivate busy redial, lift the receiver and press [*][8][6] or 1186 on rotary or pulse-dialing phones.

You can deactivate Busy Redial anytime prior to receiving the distinctive ring. You will still be charged for activating the busy redial service for this call even if you cancel before the distinctive ring.


How do I use *67 – Per Call Blocking?

To activate per call blocking, pick up the receiver and dial [*][6][7] or 1167 on rotary or pulsedialing phones. Once you hear a dial tone, dial the telephone number of the person you want to call. You must follow these instructions each time you want to block your number. To use this service, you will be charged $0.75 per call on your monthly bill.

How do I use *69 – Auto Callback?

To activate 69, press [*][6][9] and the last number that called your phone will be recalled. To use this service, you will be charged $0.75 per call on your monthly bill.


How do I use the Caller ID with Name feature?

Caller ID with Name is always ON. If you have a Caller ID display box, you will be able to view the name and number of the person who is calling you (unless their number is marked “private”.

How do I use the Call Waiting feature?

To Use Call Waiting:

1. Inform your first caller that you have another call.
2. Press and release the flash button to put the first person on hold and answer the second call.
3. To return to the first call and put the second call on hold, again press and release the flash button. You can alternate between calls as often as desired.


How do I use the Call Forwarding feature?

To turn the Call Forwarding feature ON:

1. Lift handset and listen for dial tone.
2. Press [7] [2] [#].
3. At the tone, dial the telephone number calls are to be forwarded to.
4. When the call is answered, the feature has been activated.
5. If the call is not answered, hang up and repeat the above steps within two minutes. When the number you are forwarding to rings, you can hang up, and the feature is activated.

To turn the Call Forwarding feature OFF:

1. Press [7] [3] [#].
2. Two short tones indicate that you have turned Call Forwarding OFF.


How do I use the Speed Dial 8 feature?

To program a phone number into Speed Dial 8:

1. Select a one-digit code from 2 through 9.
2. Press [7][4][#] (Rotary Dial 1174) and listen for dial tone.
3. Dial the code and the complete telephone number it will represent. Two beeps will confirm your entry.

To place a call using Speed Dial 8:

1. Simply dial the one-digit code you have selected.
2. If you have a touch-tone telephone equipped with Touch-Tone service, press [#] after the one digit code to save time.


How do I use the Three Way Calling feature?

To Add a Third Person To Your Call:

1. Press and release the flash button to put the person with whom you are talking on hold.
2. Listen for three tones followed by dial tone.
3. Dial the number of the third person. When he/she answers, only the two of you are connected and you may talk privately before bringing the person on hold back into the conversation. If you receive no answer or a busy signal, press and release the flash button twice to return to the person who is on hold.
4. To bring the person on hold back into the conversation and complete the 3-way call, press the flash button for one second, and all three of you will be connected.
5. To disconnect, have either person hang up and you can continue a two-way call.

How do I use the Speed Dial 30 feature?

To program a phone number into Speed Dial 30:

1. Lift receiver.
2. Listen for dial tone.
3. Press [7][5][#] (Rotary or pulse-dialing phone, dial 7-5).
4. Listen for dial tone.
5. Press the speed code (20 through 49).
6. Dial the desired number.
7. Listen for the confirmation tone.
8. Hang up.
9. Repeat these steps until you have assigned a code to each telephone number that you want on your Speed Dialing list. Use a different code for each number.

To place a call with Speed Dialing 30:

1. Lift receiver.
2. Listen for dial tone.
3. Press the code for the number you want to call, 20 through 49, and the # sign if applicable.

How do I use the Anonymous Call Rejection feature?

To activate Anonymous Call Rejection:

1. Dial [*][7][7] or 1177 on rotary or pulse-dialing phones.
2. You will hear a confirmation announcement that Anonymous Call Rejection is activated. Anonymous Call Rejection will remain on until you turn it off.

To deactivate Anonymous Call Rejection:

1. Press [*][8][7] or 1187 on rotary or pulse-dialing phones.
2. You will hear a confirmation announcement that Anonymous Call Rejection is
deactivated. When Anonymous Call Rejection is off, all calls will reach you.

Rates


What does it cost to have my phone number non-published or non-listed?

There is a $2.40/month charge to non-listed and a $2.40/month charge to non-published. PowerNet Global will retain your listing “as is” when we transfer your service from another provider.


What are the rates to Alaska, Hawaii, and Canada?

Calls to Alaska, Hawaii, and Canada are considered domestic calls, and not
international calls under the unlimited plan; -which means all those calls are included in your monthly price.


What does it cost to call directory assistance?

There is a $0.75 charge for directory assistance calls, and an extra $0.50 cents if you elect to have your call automatically connected (as opposed to hanging up, and calling the number yourself). There are plenty of FREE Directory Assistance Services on the net – try www.anywho.com


Does it cost anything to call a toll-free number (800,888,877,866)?

No, there is no charge to call toll-free numbers.

Tax Questions


How much tax will I have to pay with PowerNet Global's service?

Taxes are approximately 25%-30% of your base price. For example, if you were signing up for a $49.99 plan, your total price including tax would be approximately $62.49 ($49.99 x 1.25 = $62.49).

Troubleshooting



What if I need repair service - does PowerNet Global handle this as well?

Yes, and no. You call us to report your trouble, and if necessary, we contact the local telephone company in your area to dispatch a technician to handle on-site service or repair. The only thing you need to worry about is being there when the technician arrives.


Does PowerNet Global provide inside wire care?

No, PowerNet Global does not currently provide inside wire care services. If the
problem is with the inside wiring of your home, you will need to contact a local
electrician to fix the problem.


I am receiving a recording “The called party does not accept blocked calls”.
What should I do?

The person you are calling has Anonymous Call Rejection on their line. Since you have All Call Blocking on your line, you will need to manually unblock your number each time you call this person. To manually unblock your number when placing a call, you can do so by pressing *82 prior to dialing the number.

Billing Questions


Why is my first bill so high?

While PowerNet Global bills in a monthly cycle, your first bill may cover more than 30 days depending on when you switched. Charges for your package are billed one month in advance. All local telephone service providers bill in this manner. Your previous service provider will issue a final bill that should include a credit and/or refund for services previously paid in advance. If you do not receive a final bill, please contact your previous service provider. Your next bill from PowerNet Global will only be for one month’s service and the savings will be obvious.


Can I pay my PowerNet Global bill online?

Yes, you can pay your PowerNet Global bill on-line with a credit card (either manually each month or auto-pay).


Is PowerNet Global's service prepaid?

Yes, PowerNet Global's service is prepaid. This means that your first month's bill will be pro-rated for the current month and will also include the subsequent month's bill as well.


Will I receive an itemized bill?

Yes, an itemized bill is automatically generated each month for all charges incurred. PowerNet’s eBill service is also available so you may view and pay your bill online.

Other


I am moving, can I transfer my PowerNet Global local service to my new residence?

Yes, you can transfer your local service to your new address. We will work with you to coordinate a time for the technician to install the service at your new address. There will be a one-time charge to move your service.


I have more than one line. How much does it cost for additional lines?

You need to sign up for one of the available plans for each line. Unfortunately, we are not able to offer a discount for multiple lines, because of the cost to provide the service.



What if I don't want to sign up my 2nd or 3rd phone line? Can I just sign up one of my phone numbers with PowerNet Global?

Yes, we can switch only your main billing number from your current local provider.
However, if you want to switch only your 2nd or 3rd phone lines, you will need to contact your local service provider and have the phone line(s) moved to a separate billing account.


I currently have DSL service through my local telephone company. Can I still get PowerNet Global's service?

No, PowerNet Global cannot offer local service if you currently have DSL on your line. If you would like to switch to PowerNet Global for local service, you will need to contact your current local telephone provider and cancel the service or have it moved to a separate billing account.


My telephone number is a "foreign exchange" number - Can I switch my service to PowerNet Global?

No, PowerNet Global cannot switch a "foreiqn exchange" telephone number.

Will I be able to keep my current telephone number(s)?

Yes, you will be able to keep your existing telephone number(s) if you currently have service eligible for transfer to PowerNet Global.


Can I sign up my business telephone number(s)?

No, PowerNet Global's local service is for residential accounts only. No business accounts will be accepted at this time.


I currently have local phone service with my cable television provider. Can I transfer my existing number to PowerNet Global?

No, if you have service with your cable television provider, we will not be able to
transfer your phone number. However, if you want service with PowerNet Global, you should contact your local telephone company and establish service with them. Once the service is set up, contact us and we can transfer your service to PowerNet Global so you can enjoy are great rates.

Still have questions? Click here to contact us.

 

 

 
Copyright © Trinity Marketing Group, Inc. All Rights Reserved.

TCLD is a division of TMG, Inc., a Christian owned company founded in 1996. Started in 2002, TCLD is the newest addition to the TMG family of Christian companies, Christian ministries and Christian affiliate programs. Agape came about as the result of TMG changing long distance carriers to get a lower rate on long distance and toll-free calls. We were so impressed with the service that we decided to sign up as an agent to offer this service to our already established base of clients and customers. We can offer the same great rates to residential and business customers, including businesses with multiple lines. Our customers include individuals with one residential line and business customers with more than 10 lines, and they all get the same great rates and service!

As you surely know, there are many long distance programs on the market and it can be difficult to decipher all the fine print. The rates and terms of these programs vary greatly so it pays to take a look at all of your options and make an educated decision. There are several factors to consider: Interstate rates, Intrastate and Intralata rates, monthly fees, incremental billing options, toll-free rates, calling card rates and Federal PICC charges. Only when you review all these factors can you determine the best company for you.

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